FAQs
Seattle Town Car & Limo Service prides itself on a longstanding history of providing quality service to the greater Seattle area since 2007, during which time the following Frequently Asked Questions commonly arise. In the event that the information you are seeking is not contained within our FAQ section or this site in general, please contact us via phone or e-mail and an agent will respond to your questions promptly.
FAQs
- If I have to wait for my car to arrive, will I be billed for my waiting time?
- How do find my driver?
- What sorts of vehicles may I expect?
- What is your credit card processing procedure?
- What if I am unable to arrive in time for a reservation-is that a "no show"?
- If I need to cancel a pick up, what are the requirements?
- Do you have a guarantee of service?
- What are your terms and conditions?
1. If I have to wait for my car to arrive, will I be billed for my waiting time?
Our customers are privileged to receive free waiting time according to what type of according they have selected. Our operators are checking all flights PTAs (for delay or earlier arrival).
- Sedans - Receive 40 minutes free on domestic and one hour free on international flights.
- Limousines - Receive 40 minutes free on domestic and one hour free on international flights.
- Vans - Receive 40 minutes free on domestic and one hour free on international flights.
- SUV's - Receive 40 minutes free on domestic and one hour free on international flights.
2. How do find my driver?
We offer two options for airport service. Please choose one of following options:
- Baggage Claim- The "Meet and Greet" is a great way to be welcome by our company. The driver will arrive at baggage claim holding a sign with the client's name. This service is an additional charge $15.00 for domestic flights and $25.00 for international flights.
- Curb Side- The driver will pick up you curb side of the baggage claim area. It takes two phone calls and no waiting time. First, please call (206) 877-3642 as soon as you touch down from inside the plane. Second, after you pick up your entire luggage from baggage claim please call us the same number. Our driver will meet you promptly
3. What sorts of vehicles may I expect?
All of our cars are latest models, 2005 to up.
- Luxury Sedans- are either Cadillac or Lincoln Town Cars, available in dark and light colors.
- Stretch Limousines - 2003 to 2008 models. Our Lincoln Town Cars are available in black and white colors. Also included in the limos are a TV, VCR and CD player. A fully-stocked bar is included with soft drinks and hard liquor.
- Luxury Vans- for all airport pickups can accommodate up to 12 passengers plus their luggage. For sightseeing or other than airport transit, the vans can accommodate up to 14 passengers.
- SUVs- accommodate up to 6 passengers.
4. What is your credit card processing procedure?
Your credit card will not be charged until the day off the service. Prepayments can be arranged online for relatives or friends of the traveler.
5. What if I am unable to arrive in time for a reservation-is that a "no show"?
All no shows will be charged full rate. To avoid being charged you must:
- Call 425-531 2410 so that one of our dispatchers can get in touch with the driver and help you to locate each other.
- Call 425-531-2410 or e-mail Info@seattletowncarlimos.com in the event your plans or flight have been changed.
6. If I need to cancel a pick up, what are the requirements?
All luxury sedan cancellations must be made within 10 hours prior to your arrival. To avoid being charged, you must cancel your reservation within 24 to 10 hours before service time. You must provide a confirmation number for each reservation.
- E-mail your cancellation 24 hours.
- Phone your cancellation 3 to 12 hours.
Note: All limousine cancellation will be charged in the full amount. There are no refunds.
7. Do you have a guarantee of service?
After you have received your "Confirmation Number," your car is guaranteed to be there waiting for you. (Reservations must be made at least 12 hours prior to the time of service and with a valid credit card).
8. What are your terms and conditions?
Gratuity: 20% gratuity will be automatically added for single payment convenience.
Deposits: All deposits are subject to a NON-Refundable policy unless the reservation is canceled in a timely manner.
- All cancellations are required with 3-hours prior notice schedule pick up time, or will otherwise be charged or billed in full accordingly and All deposit are NON- Refundable.
- The client assumes full financial liability for any damage to the vehicles caused during the duration of the use by them or any members of their party including a fee of $100.00 for each carpet or seat burn. Sanitation fee is $250.00. Alcohol consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the clients). It is illegal to stand through the sunroof. Smoking is not permitted in some of our limousine and this is left to the discretion of the driver.
- Additional Charges: Additional charges may be added: for extra stops $10.00, waiting time (one hour) $50.00 and special parking fees.
- Overtime pay will apply after the first 15 minutes of pre-arranged time described on the run sheet.
- Late-night pick-ups: between the hours of 11:59pm to 4:00am, as well as requirements of a child seat, are subject to an additional $10.00 surcharge.
- Not responsible for articles left in the limousine.
- Airport Car Service - Seattle Town Car & Limo Service is not responsible for any damage cause by any sub-contractor.